Frequntly Asked Questions
- How do I track my parcel when the last update given is in Japan and no update in Australia?
If you're trying to track a parcel that was last updated in Japan and there have been no updates in Australia, you can still get an update by following these steps. Australia Post doesn't update tracking details online for international registered parcels like Japan Post does. So, to get an update, you need to make an inquiry through Australia Post's website. Here's what you need to do:
i - Go to the following Australia Post link
https://helpandsupport.auspost.com.au/s/missing-or-lost-item
ii - Enter your given Japan Post tracking number and search
iii - Confirm your item details
Confirm the details of your item by leaving the optional Item Value blank and writing "Car Auto Parts" in the description field. Then, click on "continue" to proceed to the next page.
iv - Enter your name and contact details and click on "continue" to proceed to the next page.
v - Review the details of your inquiry on the next page and click on "submit" to finalize the inquiry. You should receive an update to your email with the latest information on your parcel.